Bt what is my phone number

Once this letter is received, if the transfer request is unsolicited, the consumer can contact their provider to inform them that they have never asked to switch their phone service. Once the customer has done this, their provider should stop the switch. Ofcom has indicated that even if a customer missed the letter and the line was switched, their provider could restore the service. Slamming is where a householder is switched from one telecoms company to another without their knowledge or consent.

In , telecoms regulator Ofcom introduced rules banning all forms of mis-selling, including slamming, and these were strengthened in Despite the ban, slamming has continued to occur , though the number of cases falls each year. An address mix-up meant one customer almost had their landline cut off — and it could easily happen to you. Switch glitch: internet forums contain tales of people being wrongly cut off. Photograph: Alamy.

Reuse this content. See details. BT is not responsible for any of the site categorisations — this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service.

If you delete your account — your settings will be lost. You can re-activate at any time but you will need to add all of your settings again. BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself. Prices and content may vary. You can change your TV package every month. Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box unless BT has already provided you with one.

HDMI connection required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial www. Payment is by Direct Debit. Personal use only. NOW account required and terms apply.

Netflix Terms of Use apply - see www. VIP — for those who want everything TV has to offer and more. For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition.

NOW Membership will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. The latest movies to rent or buy in the BT Player. Pause, record and rewind these channels on your BT TV set top box. All add-ons have a monthly minimum term and renew automatically until cancelled. Min line speed and compatible equipment required. No hayu and limited Kids content available. Full HD-capable device, compatible home cinema system and broadband min.

If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www. Amazon Prime Video: Amazon. Offer subject to change. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.

Each NOW Membership has its own free 7 day trial. Your 7 day free trial will start from the date you place your order. We may ask for the email address you used to set up an existing or recent NOW account. At the end of the free trial, the NOW Membershipwill automatically renew to its standard price per month. You will be charged for a full month of content to your payment method, which will be added to your next BT bill, unless you cancel your NOW Membership before the end of the free trial.

To cancel, go to My BT and turn off the auto-renewal. See our tariff guide for details of all our standard prices. Where calling plans include a set number of minutes we always round up to the nearest minute. Pay As You Go: 30 day minimum term. Maximum of calls to and numbers. Unlimited Minutes: 30 day minimum term. Includes calls to landlines in 36 International destinations.

For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy calls over minutes a month will be charged from 6p a minute and Terms and Conditions apply.

Some regions are included or excluded within countries:. Opt-in is required. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to will be barred under outgoing Call Barring option 1. This is because calling may lead to a chargeable call.

A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer Please check with your supplier.

Dialling BT without using Call Return is free. The Call Return feature of BT costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call.

This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return , dial before making your call. To block nuisance calls you need the Caller Display service to be active on your account. See landline details. Available to new and existing BT customers that sign up for an 18 month minimum term.

Available to new and existing standard BT line rental customers. A month minimum term applies for new line rental contracts. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed.

Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day.

PromptCare is not available on telephone lines provided using fibre technology. Renews automatically until cancelled. Includes HD content and Dolby Atmos on selected events, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously. Prices and BT Sport content subject to change at any time. BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport.

Sky box and active viewing card required. Excludes Multiscreen. UK only. There's a one month minimum term. It must be taken with a standard BT Sport subscription. E-billing required. New month BT Broadband contract required. One discount code per mobile phone purchase. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Any purchase made will be subject to BT Shop standard terms of sale. BT reserves the right to suspend or cancel the offer at any time.

See btwifi. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers. Check Coverage checker before buying. Speeds vary by location, coverage and demand. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract.

USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data — whichever comes first. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. See Wi-Fi Calling. Available on selected enabled BT Mobile handset plans and iPhone 6 and above. See 4G Calling. Available on selected enabled BT Mobile handset plans.

You can do this at bt. You might have to pay an upfront fee for your device. If this payment fails for example due to lack of funds , your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. If this payment fails for example due to lack of funds , your back-order may be cancelled.

You can cancel your back-order at any point until we charge your card for this upfront fee. Discounted price for BT broadband homes excludes business. Payment is by direct debit and subject to credit status. One minute minimum call charge. Service numbers beginning , , 09 and have an access charge of Early termination charge may apply if you stop your service in the first 24 months, see bt. You're not unable to unlock within the first 6 months of your contract.

The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges. We will not unlock any handsets which have been reported lost or stolen. We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. BT broadband homes excludes business. Pre-order: Subject to stock availability. Pre-order terms apply, see bt. With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G.

These add-ons run on a 30 day rolling contract until you cancel them. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one.

Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time. So if you buy a MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.

If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. You can still carry on using it until the date of your next bill and we won't charge you again. Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons.

They're for your personal use and subject to BT Mobile Service terms and conditions. You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Transfer your current phone number to your new account 2. Cancel your old service for you. Please note: If you don't give us your landline number, you may need to contact your current provider to cancel your service.

Ask the BT Community. Contact us. Help and support Landline How do I find my landline number. How do I find my landline number? If you have a landline service in your name with BT or another company, you can find it by: 1. Looking on a recent bill from your current provider 2.